Questions frequent

Get your doubts cleared here

HOW DOES THE EXTERNAL VISIT WORK?

For external visits, service from Monday to Thursday (except holidays and commemorative dates).
HOW DOES THE FREE CHILD SYSTEM WORK?

The stay of 2 children up to 11 years old, accompanied by two paying adults in the same accommodation are free.
IS PARKING FREE?

Yes, we have free private parking available on site (no reservation required).
DOES THE RESORT HAVE WIFI? IT'S FREE?

Yes, free WiFi access is available in all areas of the resort.
WHICH DOCUMENTS MUST BE PRESENTED AT CHECK-IN?

1) Children's documents (Birth Certificate, Identity Card or Passport). Documents must be original. Photocopies, student ID cards, health insurance cards, vaccination cards, etc. will not be accepted.)
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in: from 18:00
WHAT ARE THE FORMS OF PAYMENT?

We share it in up to 6 interest-free installments on Visa, Master cards, or via bank deposit, if you prefer. If you choose to make the reservation paying by card, within 48 working hours you will receive a call from the hotel, so that the payment method that is most convenient for you can be defined.
WHAT SERVICES ARE NOT INCLUDED IN THE RATE?

• Nautical tours and sports;
INTERNAL REGULATIONS OF THE TAYAYÁ RESORT TOURIST COMPLEX

Click here to view the General Regulations
ARE PETS ALLOWED?

Pets are not allowed on the resort.